At Eternal Elegance, we want you to be completely satisfied with your purchase. We strive to provide high-quality jewelry and exceptional customer service. If, for any reason, you are not satisfied with your purchase, we offer the following refund policy:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving your order. We will be glad to assist you with a return or replacement. To initiate the process, kindly provide us with details and, if possible, photographs of the damaged or defective item. Once we verify the issue, we will arrange for a return or send a replacement item at no additional cost to you.
- Change of Mind: We understand that preferences can change. If you have a change of mind about your purchase, please contact our customer support team within 14 days of receiving your order. We will guide you through the return process. Please note that in such cases, the item must be returned in its original condition and packaging, unworn and undamaged. Once we receive the returned item and verify its condition, we will issue a refund for the purchase price, excluding any shipping charges.
- Non-Refundable Items: For hygiene and safety reasons, certain items are non-refundable. This includes earrings, as well as any customized or personalized items. We strive to provide detailed product descriptions and images to assist you in making informed decisions before purchasing.
- Refund Processing: Once your returned item is received and inspected, we will process the refund within a reasonable timeframe. The refund will be issued in the original form of payment used for the purchase. Please note that it may take a few business days for the refund to be reflected in your account, depending on your bank or payment provider.
- Return Shipping Costs: For returns due to a damaged or defective item, we will cover the return shipping costs. However, for returns based on a change of mind, you will be responsible for the return shipping costs.
We encourage you to carefully review your order and reach out to our customer support team with any questions or concerns before making a purchase. Our team is dedicated to providing assistance and ensuring your satisfaction.
If you have any further questions or require support regarding our refund policy, please contact our customer support team. Your satisfaction is important to us, and we will gladly address any issues or inquiries you may have.